Concept and Features: 
If you look to optimize your IT department’s load, some of the attention points can be:
- Grant flexibility to a maximum of resources
- Free up core resources for core tasks
- Avoid personnel idle hours
- Maximize profits/minimize costs for each employee.
- Expand without investment in space and infrastructure.
Nonillion’s Dedicated Team enables you to optimize your IT and development operations by taking over responsibility for recruitment, resources, offices, infrastructure, training and HRM and leaves you in complete control of the Dedicated Team’s work.
Through our near-shore development center we offer you a cohesive group of IT professionals exclusively committed to your project. Besides, we provide your assigned team with last-generation technical equipment and comfortable working conditions.
This model may be perfect if you have to handle multiple or long term projects. At the same time, you can start with only one or two dedicated experts and gradually size the team or switch to another model at a later stage.
We can provide:
- Development Teams for Java en .NET C#, web development teams with focus on PHP
- Testing teams, for functional, technical and performance testing.
- Content Creation and Maintenance Teams, taking care of high frequency and/or high volume content updating on websites, intranets and extranets.
- Technical maintenance Teams, providing monitoring services, take care of repetitive technical tasks like backups, database cleanup/maintenance tasks and other non-core activities.
Approach:
Outsourcing IT activities to a remote team is a challenge but a rewarding one if done properly.
We have extensive experience in setting up collaborations between local and remote teams successfully and have a proven approach on how to make it a success.
Here is a brief description of the different steps involved:
1. Scope definition and service description.
Because outsourcing part of your IT operations is a considerable investment we thoroughly discuss with our customers what the reasons for outsourcing to a dedicated team are. We discuss what they expect from it, what the goals are, what the scope is and what services are to be delivered, what profiles will the team members need to have.
2. Service offering, pricing, contracting.
With the scope and service description we will propose a service offering including estimated timings, costs, pricing, contract conditions etc. When we agree about the conditions we start with the recruitment of the team and setup of the environment.
3. Recruitment of team & Setup of the environment
Each customer has different requirements towards hardware, software, network and security, policies, methodologies, etc. We are flexible in setting up an environment that meets your needs within the agreed time and budget.
Our recruitment team will search for the best available people to man the team. Each person goes through several interviews and is tested on technical skills by us. We then compile a list of valid candidates that you can interview, so you can make the right choice.
4. Training of the team
When a team member is selected, and if so agreed, we give the person the required training either organized by us or by you.
5. Preparation of the customer’s operations for remote team management
Because managing a remote team is different from managing a local team, we can assist our customers to prepare their operational processes and management to deal with remote teams. Assisting customers with no former experience with near-shore outsourcing is usually part of our standard offering. We help to implement best practices on communication, planning and help to select the right tools for project and team management.
6. Start of operational tasks the team
Once training and preparation is finished, the team can start it’s operational tasks. In this phase we can support you with a number of extra services to take the burden of your shoulders. We can provide Project management services and Team management services, and we can help with testing and quality assurance services .
7. Monitoring, coaching, assistance of customer operations by Nonillion.
Our offering includes of course a permanent monitoring of the performance or your dedicated team using evaluation tools, and performance indicators that we can define together with you.
We are also available for advanced coaching and assistance of your own people dealing with the remote team. Whether it be developers or project managers who work with the dedicated team, we can train and coach them so they achieve optimal performance.
Communication & Reporting
As in all projects and certainly even more so when working with remote teams formal communication planning and reporting is of paramount importance.
We help our customers set up and manage communications with the remote teams through reporting schemes, introduction of tools, and collaboration platforms where ever necessary or opportune.
Setting up the environment to enable teams to work together on projects and keep them ‘in the loop’ helps to distribute the information that circulates the ‘informal’ channels that are valuable to the all team members local and remote.
Advantages:
• Specific expertise resource available on a temporary or permanent basis
• Combination of cost effective resource compared to onsite team and a high-quality project performance
• High level of flexibility in terms of project requirements modifications and adjustments throughout the project development stages
• The opportunity to build a team of your choice; for example, you may assign to it a Project Manager; an Architect and a Programmer, but no Tester as you may be the expert in it, etc.