Service Desk Agent

Job Description:

Nonillion is looking for a motivated Service desk agent to reinforce the team of support experts at one of our customers, a global information and communication provider.

As service desk agent you will be responsible for capturing and solving the reported incidents of systems and applications. You will report accordingly, propose solutions and escalate where necessary.

Necessary Qualifications / Experience:

Preferred experience or knowledge in one or more of the following domains:

• in depth knowledge of user support, help desk or service desk
• at least 2 years experience in help desk and service desk functions
• possess excellent customer service skills and flexibility
• follow guidelines and escalation procedures
• in depth knowledge of MS Office (Word, Excel, …)
• knowledge of ITIL is an asset (Incident & Problem Management)
• preferably knowledge of service desk tools (Peregrine, Tivoli, …)

Personal Skills:

• team player, with excellent administrative skills
• fluent in Dutch and French (knowledge of English is considered an asset)
• analytical thinker, problem solver with strong communicative skills
• eager learner who shows initiative
• work independent and be stress resistant

Location: Huizingen, Belgium
Job Type: Permanent or Contract
Reference code: REQ-155

What we offer:

Nonillion offers an attractive and competitive salary, completed with a tempting package of legal benefits, including a membership of ‘The League of Extraordinary Nonillionaires'. Contractors benefit competitive rates. Nonillion also provides continuous training in products and solutions. This exciting job opportunity gives you the possibility to work for a fast growing, dynamical, international and captivating company with career opportunities towards service desk management and incident management. You'll be part of a motivated and driven team in an open environment, representing expertise and knowledge. We offer challenging projects surrounded by new technologies. Personal development and training possibilities are some of the benefits you have as a Nonillionaire.

If you find yourself in this job description don't hesitate to send your updated CV to working@nonillion.com or call us directly on +32 9 280 98 06 and ask for Stefan Torcq.